1. Introduction

The present general terms and conditions of sale, hereinafter referred to as "terms and conditions", are concluded between

On the one hand,

The company Hôtel-Restaurant Les Fleurs
registered under SIRET 381 237 767 000 29

Hereinafter referred to as www.hotel-lesfleurs.com
And on the other hand,

Persons, whether individuals or not, wishing to purchase gift vouchers via the site: www.hotel-lesfleurs.com

Hereinafter referred to as the "client" or "clients".

2. Purpose and scope of application

The present general conditions aim to define the terms of sale between www.hotel-lesfleurs.com and its customers.

They specify the general conditions for carrying out the various stages of the sale, from the placing of the order to the delivery of the products and ensure the follow-up of this order between the parties.

The present general conditions of sale govern the sale of gift vouchers found on the www.hotel-lesfleurs.com merchant site. These conditions also apply to other sales methods: e-mail, postal order, telephone.

3. The Order

3.1 Placing an order:

The different ways of placing an order on www.hotel-lesfleurs.com are: postal mail, e-mail or telephone.

The customer undertakes to provide the following information when placing the order:

Identification of the customer: Name, first name, address, telephone number, e-mail address.
Description of the products requested
Quantities ordered
Method of payment chosen.

The order is formalised:

Signature of the customer by sending the customer payment.
This order constitutes an irrevocable commitment by the customer, except for the withdrawal period (see paragraph 8).

The products ordered will be delivered within the limits of available stocks.

3.2 The order

3.2.1 Capacity to contract :

The legal conditions for exercising online purchasing are governed by Articles 1124 and 488 of the Civil Code, and the so-called HAMON law of 17 March 2014.

3.2.2 Acceptance of the conditions by the customer:

The fact that the customer ticks the box "I have read and accept the general terms and conditions of sale" before validating his/her order automatically entails the customer's express acceptance, without restriction or reservation, of these General Terms and Conditions of Sale.

3.2.4 Refusal of an order :

We reserve the right to refuse an order (for example: unpaid, declared dispute) and we will inform you by e-mail or telephone of this case.

3.2.5 Delayed payment by cheque:

Deferred payment by cheque must be made within 15 days, otherwise the order will be cancelled.

3.2.6 Prices :

Our prices are in Euros, including VAT. The VAT applicable to the products will be that in force on the day of the order.

3.3 Registration/confirmation of order

Your order is final when you receive a confirmation email from us.

4. Payment of the order

4.1 Method of payment of the order

The different means of payment at your disposal are :

- By cheque
- In cash directly to the Hotel Restaurant Les Fleurs

In the event of a delay in payment (refusal to cash a cheque, etc.), it is up to the client to pay by any other appropriate means, failing which the order will be cancelled.

4.2 Transfer of ownership of the products ordered:

The customer will be the owner of the goods ordered from the date of full payment of the order.5. Livraison de la commande

5. Delivery of the order

5.1 Delivery time: Gift vouchers can be printed directly from the website www.hotel-lesfleurs.com and are therefore not subject to any delivery conditions.

6. Force majeure

Cases of force majeure, such as strikes or natural disasters, may hinder the proper execution of an order and would automatically suspend its execution after a certain period of time. These cases are in addition to those usually retained for French jurisprudence.

7. Complaint for non-conformity

The customer may make a complaint within a maximum of 15 days after receipt of the goods in the event of :

- Non-conformity of the product with the order
- An error on the product sent.

8. Right of withdrawal

HAMON Law of 14 March 2014: The customer has a withdrawal period of 14 working days from the day the distance contract is concluded, and which we have acknowledged by email, including information about our general sales conditions and the contractual conditions of withdrawal. These conditions are excluded in the case of sales of perishable goods.

To download the withdrawal form, click here.

9. Guarantees

Article 1641 and following of the Civil Code: guarantee against hidden defects.

10. Electronic signature - Data protection -

The electronic signature is materialized by the validation click.
According to article 34 of the law "informatique et libertés" of January 6, 1978, the automatic processing of information, including the management of e-mail addresses of users of the site, has been declared to the CNIL.

11. Intellectual property

We have the intellectual property of our site at the level of its presentation, its contents including the images. The partial or total reproduction of the site is strictly forbidden.

12. Disputes and French law

In case of dispute and absence of amicable agreement, the French laws will be applied systematically.

13. Duration and application

These general terms and conditions of sale apply to all the products that we sell on our website www.hotel-lesfleurs.com and this for a duration of one year renewable by tacit agreement.